The service system of Guangdong Yuasa Battery Co., Ltd. is based on the purpose of "producing products that can be trusted and satisfied by customers" and established in accordance with the requirements of ISO9002: 1994. details as follows:
1. Implement "full service" in the process of user service, provide a series of non-standard design, installation and commissioning, technical consultation and training, regular visits and proper handling of customer complaints from pre-sale, in-sale and after-sale to satisfy users service.
2. We have established a complete three-level service support system to provide customers with strong, timely, thoughtful and effective services. That is, technical department - responsible for non-standard design, etc.; user engineer - responsible for operation and maintenance personnel training and technical exchanges; installation waiter - responsible for installation and commissioning, operation and maintenance, inspection and on-site technical training, etc.
3. Strong service technical equipment, including charging and discharging machine and Yuasa-specific online internal resistance tester, etc., improves the response speed and the ability to solve problems. The company is equipped with tools and spare parts in the service center and overseas representative offices , to resolve quality complaints as quickly as possible.
4. The company has established a complete customer file management system. The details of each customer's use of batteries and the details of our company's service testing are recorded separately, regularly sorted and classified, and the necessary information will be promptly reported to our company. Ministry report. Let everyone understand the use of batteries at the customer's site, and based on this, we will continuously improve the performance indicators and service levels of our products.